Clear contact process
Complaints and feedback
If something has not gone as expected, please tell us clearly. We will review the information and explain the next step.
Email QEL PropertiesHow to raise a concern
Email info@qelproperties.co.uk with “Complaint or feedback” in the subject line.
What to include
- Your name and preferred contact method
- The property, booking or enquiry concerned
- A clear description of what happened
- Relevant dates and correspondence
- What you would like us to consider or resolve
Please do not send bank details, identity documents or unrelated sensitive information by email.
What happens next
We will confirm receipt, review the available information and explain any further details needed. Our response will reflect the facts, the relevant agreement and the responsibilities accepted by each party.
Existing agreements
If your written agreement sets out a specific complaints, dispute or escalation process, that process will apply. Nothing on this page replaces contractual rights or independent legal advice.
Privacy concerns
For concerns about personal information, contact us first using the email above. You can also read our privacy notice or contact the Information Commissioner’s Office.